Principal Customer Success Manager
Atlassian
WorldwideFully remoteFull TimeSeniorSales & Business Development
Posted 3 hours ago3h agoApply link checked 2 hours ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 3 hours ago · apply link checked 2 hours ago
About the role
Responsibilities
- Own the full customer lifecycle from implementation through renewal
- Drive program success: utilization, business alignment, use case development
- Lead internal teams across ProServ, Sales, Support and Solutions Engineering
- Create and maintain customer success plans and track initiatives
- Meet net renewal and expansion targets and forecast renewals accurately
- Conduct executive and CxO discussions per account strategy
Requirements
- 7+ years customer success, technical account management or enterprise account experience
- Ability to learn and communicate technical topics and products
- Excellent presentation, written and oral communication
- People management skills, influencing without direct authority
Preferred Qualifications
- Past startup experience
- Experience with technical audiences such as Platform Engineering, VP Engineering or CTO
About the Company
- DX, now part of Atlassian, helps engineering leaders build high-performing teams through developer productivity insights.
What we look for
- 7+ years customer success, technical account management or enterprise account experience
- Ability to learn and communicate technical topics and products
- Excellent presentation, written and oral communication
- People management skills, influencing without direct authority
- Past startup experience
- Experience with technical audiences such as Platform Engineering, VP Engineering or CTO
NegotiationRelationship ManagementAccount ManagementCustomer SuccessStakeholder Management
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Atlassian
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NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
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