Principal Support Engineer - Network

Responsibilities

• Serve as the network subject-matter expert for the support team, reviewing firewall rule-bases and network policies to provide prioritized recommendations
• Troubleshoot integrations between Reach and third-party network-security products such as NGFW, IDS/IPS/NDR, and SASE/ZTNA
• Diagnose deep engineering-level customer issues using packet captures, flow data, and device logs to find root causes
• Enable the Sales Engineering team by teaching them to interpret and defend network findings to customers
• Partner with Engineering and QA to report defects, validate fixes, and drive root-cause analysis
• Author and maintain internal runbooks and audit playbooks

Requirements

• 6+ years of deep, hands-on experience with enterprise network security, including firewalls and traffic analysis
• Platform-level expertise with enterprise firewall ecosystems (e.g., Palo Alto, Fortinet, Cisco, Check Point, or Juniper)
• Strong command of TCP/IP, network protocol internals, and the ability to reason from packet captures
• Depth in network segmentation, NAT, routing (BGP/OSPF), VPN, and TLS/SSL inspection
• Experience with cloud network security constructs in AWS, Azure, and GCP
• Working knowledge of Linux system administration

Preferred Qualifications

• Relevant certifications such as PCNSE, NSE, CCNP/CCIE Security, or CISSP
• Experience with WAF, load balancers, and application-layer security
• Familiarity with SIEM or SOAR platforms
• Scripting skills in Python or experience with platform APIs

Benefits

• Competitive salary and equity package
• Medical, dental, and vision insurance
• FSA, HSA, and 401(k) plans
• Company paid life insurance and disability coverage
• Unlimited PTO and sick time

About the Company

Reach Security helps organizations optimize their existing security tools by proving what their current products should be doing and identifying gaps in their security posture.