Product Operations Manager

About the Company

PeopleGrove is a B2B SaaS company focused on higher education alumni engagement and career outcomes. We partner with colleges and universities to help their communities connect, grow, and thrive through specialized product lines.

Responsibilities

• Own the end-to-end release process including calendar, release notes, and stakeholder communications
• Ensure internal readiness across CS, Support, and Sales before product releases
• Serve as the connective tissue between Product, Engineering, Customer Success, Sales, Support, and Marketing
• Establish and maintain processes, templates, and tools for the product team
• Own Jira hygiene, sprint health, and reporting cadence
• Build and maintain data and reporting infrastructure to track product quality and outcomes

Requirements

• 5–8+ years of experience in product operations, program management, or a senior product role at a B2B SaaS company
• Proven track record of building or significantly improving a release process in a cross-functional environment
• Ability to hold people accountable across teams and enforce standards
• Strong working knowledge of Jira, Confluence, and standard B2B SaaS tools
• Passion for building efficient systems and operational excellence

Preferred Qualifications

• Experience standing up a Product Ops function from scratch
• Experience operating at or alongside Director level with cross-company scope
• Familiarity with higher education, edtech, or mission-driven SaaS environments