Product Support Specialist

DISHER

WorldwideFully remoteFull TimeCustomer Service
No salary statedPosted 3w ago

Why we think you can apply

Hiring model
Open worldwide · the employer states no country restriction
Work from
Anywhere, the UAE included

Posted 26 days ago

About the role

Responsibilities

  • Serve as the bridge between customers, Product, and Engineering to deliver exceptional support for a new software product
  • Resolve user issues and document support patterns
  • Help build repeatable processes and a knowledge base for a scalable support model
  • Troubleshoot issues and route escalations appropriately
  • Turn user feedback into documentation to inform product and process improvements

About the Company

DISHER is partnering with a global supply chain solutions organization that empowers high-performance teams to solve complex global challenges through creativity, partnership, and technology.

What we look for

  • Ability to resolve user issues
  • Experience documenting support patterns
  • Ability to troubleshoot technical issues
  • Strong communication skills for cross-functional collaboration
TroubleshootingTechnical Support
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