Product Support Specialist

Responsibilities

• Configure Single Sign-On (SSO) integrations for client employer portals
• Execute and validate file transformations for eligibility, accumulator, and claims data
• Set up custom provider networks in internal systems
• Configure client engagement and wellness programs in third-party platforms like Iterable
• Serve as the primary point of escalation for registration and eligibility issues
• Monitor file ingestion pipelines and audit processing results for accuracy
• Build and maintain standard operating procedures (SOPs) and internal knowledge bases
• Collaborate with Data Engineering, Client Success, and Product Management to resolve issues and improve tooling

Requirements

• Highly organized and process-driven with a focus on documentation
• Structured problem-solving skills for technical issues
• Strong written communication skills for drafting handoff notes and escalation paths
• Adaptable and self-directed in a startup environment
• Previous experience in technical support, client onboarding, or operations within healthcare or technology

About the Company

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Their products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient's care journey through a modern, mobile app.