Program Manager (Customer Success)

Responsibilities

• Own the full lifecycle of strategic ecosystem accounts, from kickoff through delivery, renewal, and expansion
• Lead client kickoffs and manage scope through a structured change-order process
• Administer program governance including RASCI matrices and workstream structures
• Orchestrate technical delivery across audit and engineering teams
• Coordinate third-party infrastructure and synchronize delivery timelines
• Facilitate dependency mapping and risk management across cross-functional teams
• Build account intelligence and identify upsell opportunities
• Review codebases at a high level for estimation purposes
• Monitor team performance against key delivery metrics
• Deliver exceptional client care across all account touchpoints

Requirements

• 5+ years of experience in Technical Program Management, Technical Account Management, or Customer Success
• Proven track record managing complex, multi-stakeholder technical delivery
• Technical background sufficient to review code at a high level
• Deep understanding of blockchain ecosystems, L1/L2 infrastructure, and open-source business models
• Solidity or Rust reading proficiency
• Exceptional relationship-building skills and strong commercial instincts
• Advanced English written and verbal communication skills
• Proficiency with GitHub, Notion, Linear, Slack, and HubSpot
• Comfort working in a fully remote, async-first environment

Preferred Qualifications

• Prior experience working with protocol teams or L2 ecosystems
• Familiarity with OpenZeppelin's product suite
• Project management certification (PMP, Scrum Master)
• Background in solutions consulting or professional services
• Experience in high-growth startups

Benefits

• Fully remote work flexibility
• Flexible time off
• Paid leave for caregivers
• Medical insurance
• Learning and development opportunities
• Monthly stipend for co-working spaces