Program Operations Specialist
Gradient AI
WorldwideFully remoteFull TimeMid LevelInformation Technology
USD 115,000–140,000 a yearPosted 1 hour ago1h agoApply link checked 54 minutes ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 1 hour ago · apply link checked 54 minutes ago
About the role
Responsibilities
- Own project and case management across health underwriting products, from intake through end-to-end tracking
- Maintain a centralized client-by-client view of status, timelines, dependencies, risks, and priorities
- Partner with Product, Data Science, Data Engineering, Implementation, QA, and Client Executives to drive follow-through
- Drive process improvement and automation across project and case management
- Build standardized, data-driven reporting on ticket volume, aging, bottlenecks, and workload
Requirements
- 5+ years in service delivery, implementation management, or project coordination
- Experience at a software or SaaS company
- Working knowledge of Jira, Excel, and Salesforce
- Comfortable working with technical teams and translating detail into business priorities
- Strong organizational skills and cross-functional follow-through
Preferred Qualifications
- Insurance industry experience
Benefits
- Stock options and unlimited vacation days
- Medical, dental, vision, 401k, and paid parental leave
- Flexible schedule supporting work from home
About the Company
Gradient AI provides AI-powered SaaS solutions that help Group Health and P&C insurers predict risk, improve profitability, and automate underwriting and claims.
What we look for
- 5+ years in service delivery, implementation management, or project coordination
- Experience at a software or SaaS company
- Working knowledge of Jira, Excel, and Salesforce
- Comfortable working with technical teams and translating detail into business priorities
- Strong organizational skills and cross-functional follow-through
- Insurance industry experience
SalesforceProject ManagementSAASExcelJiraProcess ImprovementReportingDashboards
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Gradient AI
SponsorWake up to a shortlist, not a search results page.
NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
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