Quality Analyst

About the Company Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. The team comprises over three thousand self-driven individuals spanning over 100 countries. Our market-leading technology, expertise, and global team are crucial to the platform’s success, enabling millions of jobs worldwide.

Responsibilities

• Responsible for completing daily/weekly/monthly Quality Control checks.
• Identifying and analyzing issues and helping to implement improvements.
• Testing and strengthening current quality controls.
• Managing workload independently within SLAs and agreed deadlines.

Requirements

• 2+ years of experience in Customer Service or KYC/Onboarding and minimum 6 months in a quality role.
• Knowledge of ID documentation and other relevant onboarding documentation.
• Strong attention to detail and analytical skills.
• Experience using JIRA, Zendesk, Intercom or other ticketing tools is a plus.

Benefits

• Provided computer equipment tailored to your role.
• Stock grant opportunities.
• Additional perks and benefits based on your employment status and country.
• The flexibility of remote work, including WeWork access where available.