Quality Assurance Analyst

Responsibilities

• Follow a defined framework and scorecard to undertake e2e customer journey testing
• Complete regular SSS testing to provide a representative view of accuracy, consistency and fairness of customer outcomes
• Perform risk-based testing across higher-risk cohorts and journeys, including vulnerable customers and high-value redress
• Document errors, customer detriment, control weakness and systemic themes identified through Root Cause Analysis

Requirements

• Financial Service QA/QC, outcomes testing, compliance monitoring or assurance experience
• Strong understanding of customer journeys, complaints, and redress
• Ability to apply judgement and assess fair customer outcomes
• Strong analytical and decision making skills