Quality Assurance Analyst
Deloitte
WorldwideFully remoteContractMid LevelFinance & Banking
Posted 18 days ago2w agoApply link checked 3 hours ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 18 days ago · apply link checked 3 hours ago
About the role
Responsibilities
- Follow a defined framework and scorecard to undertake e2e customer journey testing
- Complete regular SSS testing to provide a representative view of accuracy, consistency and fairness of customer outcomes
- Perform risk-based testing across higher-risk cohorts and journeys, including vulnerable customers and high-value redress
- Document errors, customer detriment, control weakness and systemic themes identified through Root Cause Analysis
Requirements
- Financial Service QA/QC, outcomes testing, compliance monitoring or assurance experience
- Strong understanding of customer journeys, complaints, and redress
- Ability to apply judgement and assess fair customer outcomes
- Strong analytical and decision making skills
What we look for
- Financial Service QA/QC experience
- Outcomes testing experience
- Compliance monitoring experience
- Understanding of customer journeys
- Strong analytical skills
ComplianceFinancial ServicesQuality Assurance
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