RC RAK, Al Hamra Call Center Agent

Marriott International, Inc. · Ras Al Khaimah

On-site · Ras Al KhaimahFull TimeEntry LevelCustomer Service
Posted 4h ago

Why we think you can apply

Employer country
United Arab Emirates · Ras Al Khaimah
Hiring model
UAE-based role · the employer hires in the UAE
Work from
Ras Al Khaimah · on-site
Time-zone overlap
Gulf Standard Time · none needed

Posted 4 hours ago · apply link checked 3 hours ago

About the role

Responsibilities

  • Process reservation requests, changes and cancellations received by phone, fax or mail
  • Identify guest needs and determine appropriate room type and rate
  • Explain guarantee, special rate and cancellation policies to callers
  • Document special requests and answer questions about facilities and rooms
  • Apply sales techniques to maximize revenue
  • Enter and access data in the reservation system and follow escalation procedures

Requirements

  • High school diploma or G.E.D. equivalent
  • No related work experience required
  • Clear, professional communication and telephone etiquette

About the Company

The Ritz-Carlton delivers luxury hospitality worldwide through its Gold Standards and Service Values.

What we look for

  • High school diploma or G.E.D. equivalent
  • No related work experience required
  • Clear, professional communication and telephone etiquette
SalesCustomer ServiceReservations
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