Receptionist

Responsibilities

• Register and process check in for all arrivals
• Handle guest check outs efficiently and professionally
• Update guest information into the computer after a complete check in
• Accountable for cashiering duties, foreign exchange transactions, and night audits
• Handle walk in counter reservations and call in reservations
• Provide friendly and courteous service to guests
• Resolve guest complaints and liaise with relevant departments
• Handle issuance of guest room key cards
• Check and convey messages, mail, and packages to guests
• Assist at the Information counter, Foreign Exchange, Night Audit, and Business centre
• Maintain cleanliness and neatness of the front office area
• Prepare for daily arrivals including room allocations and amenities

Requirements

• University Degree in Hotel Management
• Minimum 1 year in a similar role in a 4-5 star Hotel

Benefits

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through Accor Academies
• Opportunities for global talent development and growth
• Involvement in Corporate Social Responsibility activities

About the Company

Accor is a global hospitality leader with over 45 brands and 5,500 hotels worldwide. We believe in responsible hospitality and providing opportunities for our colleagues to grow and make a positive impact.