Records Case Opening Coordinator

Responsibilities

• Review and add new client orders to the system
• Review, prepare and scan authorizations submitted by clients
• Learn and apply various court subpoena rules
• Review and understand court service lists
• Review, prepare and scan court subpoenas submitted by clients
• Contact clients regarding questions on orders and document deficiencies
• Problem solve client inquiries and issues regarding orders
• Prioritize assignments and assist with confirming record request destinations

Requirements

• 2-3 years of experience in medical record retrieval, call center, customer service, or collections
• Proficient in Microsoft Office Suite and Outlook
• Strong verbal and written communication abilities
• High attention to detail and self-organization skills
• Ability to manage multiple tasks in a fast-paced environment
• Excellent problem-solving skills

About the Company

Magna Legal Services is a trusted nationwide partner to law firms, corporations, insurance carriers, and government agencies, delivering comprehensive legal support including record retrieval, court reporting, and investigations.