Recovery Officer (UAE National Only)
Mashreq
On-siteFull TimeMid LevelFinance & Banking
Posted 3 hours ago3h agoApply link checked 2 hours ago
Why we think you can apply
- Employer country
- United Arab Emirates
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- The employer's office · on-site
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 3 hours ago · apply link checked 2 hours ago
About the role
Responsibilities
- Review and follow up on charged-off cases to maximize recoveries
- Analyze customer repayment problems and negotiate amicable settlements
- Propose settlements per approved process and delegation matrix
- Meet daily minimum call targets using recorded lines and the Collection System
- Monitor settlement agreements and close accounts and legal cases in a timely manner
- Handle customer queries and complaints with respect and confidentiality
- Mentor and act as buddy to new joiners
Requirements
- 2-4 years experience in banking or a similar target-driven customer-facing field
- Good knowledge of banking products and prevailing laws
- Strong negotiation and communication skills
- Able to work under pressure and stay customer focused
About the Company
Mashreq is a leading financial institution in MENA, pioneering innovation in banking and financial services.
What we look for
- 2-4 years experience in banking or a similar target-driven customer-facing field
- Good knowledge of banking products and prevailing laws
- Strong negotiation and communication skills
- Able to work under pressure and stay customer focused
NegotiationCustomer ServiceComplianceBanking
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Mashreq
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