Relationship Manager

Responsibilities

• Develop and maintain business relationships with SBF clients to fulfill banking requirements
• Enhance customer relationships through regular planned meetings
• Identify opportunities for cross-selling and service improvement
• Manage revenue, expenses, net income, and assets
• Monitor consumer satisfaction and loan/financing repayment performance
• Maintain compliance with regulatory requirements, best practices, and codes of conduct
• Manage delinquency rates and customer retention
• Minimize valid customer complaints and customer exits due to Financial Crime Compliance reasons

Requirements

• Good knowledge of ADIB's Business Banking products & services
• Experience in credit analyses
• Proficiency in credit appraisal techniques including credit, risk, business & financial analysis
• Knowledge of Business Relationship Management
• Familiarity with UAE banking practices, regulations, and risks
• Knowledge of Anti-Money Laundering (AML) regulations issued by the UAE Central Bank
• Awareness of local market competitors
• Excellent communication and service standard knowledge
• Computer literacy

About the Company

Abu Dhabi Islamic Bank (ADIB) is a leading Islamic bank providing a wide range of Sharia-compliant banking products and services.