Renewals Manager, EMEA

Responsibilities

• Own the end-to-end renewal process for a portfolio of 150+ enterprise customers
• Build renewal strategies with Customer Success Managers and Account Executives
• Close multi-year subscription renewals and identify upsell opportunities
• Negotiate terms with customers' procurement, legal and finance teams
• Prepare proposals, renewal rate calculations and contracts with Finance and Legal
• Maintain a 4-month rolling forecast in Salesforce and report on goal attainment

Requirements

• 3-4 years of B2B SaaS renewals experience with enterprise customers
• Proven track record managing a large book of business and closing renewals
• Ability to negotiate complex deals and work through contract and budget processes
• Excellent time management and attention to detail
• Experience with Salesforce
• Experience working across teams in fast-paced environments

Preferred Qualifications

• Experience with Gainsight

Benefits

• Zone-based competitive pay, comprehensive health and wellness benefits, bonus and RSU equity programs

About the Company

• Coursera and Udemy are now one company, bringing together two learning brands to build skills for an AI-shaped world.