Research and Design Team Lead (Agentic AI)

Responsibilities

• Lead the research and design team toward an AI-native agentic commerce product vision
• Own the end-to-end product experience across buyer and seller journeys
• Design agent behavior, transparency, control and fallback in conversational and headless interactions
• Build and evolve a machine-readable, token-driven AI-native design system
• Drive the research agenda on agentic commerce, trust and privacy
• Set craft standards and methods for a small team

Requirements

• Proven experience building AI-powered or agentic products with demonstrable personal contribution
• Portfolio of commercially shipped products used by real customers
• Experience leading both product design and user research
• Track record of using research to shape product direction
• Practical AI fluency across research and design, including AI-generation-ready design systems
• Experience leading and developing designers and researchers

Preferred Qualifications

• Experience in e-commerce, particularly B2B commerce and complex buyer and seller journeys

Benefits

• Onboarding program rated highly by previous hires
• Up to 8 weeks work from anywhere per year
• Hybrid working model: 3 days in office, 2 days from home

About the Company

• Sana Commerce is a fast-growing SaaS scale-up building the future of agentic B2B commerce.