Reservation Agent

Responsibilities

• Handle all reservation requests using effective communication skills to secure necessary information
• Answer inquiries regarding room rates, outlets, and room locations
• Process rooming lists, group blocks, and manage special requests or billing procedures
• Post advance deposits and maintain accurate financial records
• Use upselling techniques and sales strategies to maximize property revenue
• Manage inventory by monitoring available room types throughout the day
• Explain guarantee and cancellation policies to guests clearly
• Coordinate with Front Desk, Sales, and Accounts departments

Requirements

• High school diploma or equivalent; Hospitality or Tourism degree preferred
• Fluency in English is required; Russian and Arabic are compulsory
• Previous experience in Front Office, Reception, or Hotel Customer Service
• Proficiency with basic computer skills; experience with Opera Cloud or hotel PMS is an advantage
• Ability to handle cash and payment transactions accurately
• Willingness to work flexible shifts including weekends, holidays, and night shifts

Benefits

• Competitive Salary
• Duty Meals provided (breakfast, lunch, dinner, midnight meal)
• Vacation tickets and benefits provided by the hotel
• Medical Insurance provided

About the Company

Rixos Premium Dubai JBR is a luxury hotel that delivers authentic Turkish hospitality with exceptional service standards. As part of Ennismore, we are committed to supporting growth and offering opportunities that match your personality and aspirations.