Reservation Agent

Responsibilities

• Process all reservation requests, changes, and cancellations via phone, fax, or mail
• Identify guest needs and determine appropriate room types and rates
• Explain guarantee, special rate, and cancellation policies to callers
• Document and accommodate special guest requests
• Answer questions regarding property facilities, services, and room accommodations
• Utilize sales techniques to maximize revenue
• Input and access data within the reservation system
• Follow proper escalation procedures for guest concerns
• Maintain professional appearance and adhere to all company policies and procedures

Requirements

• High school diploma or G.E.D. equivalent
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds
• Ability to communicate using clear and professional language

About the Company

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life.