Reservation Supervisor

Responsibilities

• Ensure correct documentation is received for all payment details
• Process and input reservations following hotel reservations policy
• Liaise with conference and events to accept/decline group room requests
• Manage cancellations, pick up and release dates
• Ensure charges for released rooms are communicated to the client and processed
• Manage group billing issues and resolve account disputes
• Ensure stop sells on room types, market segments and/or rate levels are enforced
• Coordinate group reservations and ensure contract rates are loaded correctly
• Maintain a positive selling approach to maximise yield in occupancy and rates
• Manage group blocks and wash effectively

Requirements

• Minimum of 2 years' experience in a similar environment
• Supervisory experience and qualifications
• Strong computer and systems skills, preferably in Opera
• Ability to work a variety of shifts
• Multicultural awareness and ability to work with diverse cultures
• Strong time management and multitasking skills
• Confident communication, negotiation, and relationship skills

About the Company

ibis Styles Dubai Dragon Mart Hotel is located on Al Awir Road, just 15 minutes from Dubai International Airport. Experience an extraordinary blend of style and comfort inspired by the Arabian Desert and Oasis.