Reservations Agent
Grand Mercure Dubai City · Dubai
On-site · DubaiFull TimeEntry LevelSales & Business Development
No salary statedPosted 8 hours ago8h agoApply link checked 4 hours ago
Why we think you can apply
- Employer country
- United Arab Emirates · Dubai
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- Dubai · on-site
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 8 hours ago · apply link checked 4 hours ago
About the role
Responsibilities
- Handle all reservation inquiries via phone, email, and online booking platforms
- Provide detailed information on room types, rates, availability, and special offers
- Process, modify, and confirm reservations accurately
- Offer personalised services for VIP guests, group bookings, and special events
- Collaborate with Front Desk, Concierge, and Sales teams
- Maintain and update guest profiles and special requests
- Monitor inventory and room availability to maximise occupancy and revenue
- Resolve guest issues or booking discrepancies professionally
- Upsell hotel promotions, packages, and services
Requirements
- Minimum 1 year of experience as a Reservations Agent
Preferred Qualifications
- Knowledge of Accor Distribution and Reservation systems
About the Company
Grand Mercure Dubai City is a 5-star Accor hotel where local culture meets world-class hospitality. We are committed to creating memorable guest experiences and empowering our team to grow within the global Accor network.
What we look for
- Minimum 1 year experience as a Reservations Agent
- Knowledge of Accor Distribution and Reservation systems preferred
HospitalityCustomer Service
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Grand Mercure Dubai CityDubai
SponsorWake up to a shortlist, not a search results page.
NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
Get your daily matchesReservations AgentGrand Mercure Dubai City · 3 free applies a month