Reservations Shift Leader
Sofitel Al Hamra Beach Resort · Ras Al Khaimah
On-site · Ras Al KhaimahFull TimeLeadSales & Business Development
No salary statedPosted 8 hours ago8h agoApply link checked 27 minutes ago
Why we think you can apply
- Employer country
- United Arab Emirates · Ras Al Khaimah
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- Ras Al Khaimah · on-site
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 8 hours ago · apply link checked 27 minutes ago
About the role
Responsibilities
- Supervise and lead the reservations team during assigned shifts
- Monitor reservations system performance and troubleshoot technical issues
- Handle escalated customer inquiries and complaints
- Manage shift scheduling, staffing levels, and workload distribution
- Train and mentor reservations agents on systems and procedures
- Analyze reservations data and performance metrics
- Maintain accurate records and documentation of transactions
- Ensure compliance with company protocols and data security standards
- Coordinate with other departments to manage guest services
- Conduct performance reviews and provide feedback
Requirements
- Minimum 3 years of experience in reservations management or hospitality customer service
- Proven supervisory or team leadership experience
- Advanced proficiency with reservations management systems
- Strong interpersonal and communication skills
- Excellent time management and organizational abilities
- Demonstrated problem-solving skills
- Customer-focused mindset
- Proficiency in Microsoft Office applications
- Flexibility to work rotating shifts, including evenings and weekends
Preferred Qualifications
- Experience managing multiple properties or international operations
- Training and mentoring experience with team development focus
- Familiarity with revenue management principles
What we look for
- 3+ years reservations management experience
- Supervisory experience
- Proficiency in reservation systems
- Microsoft Office proficiency
- Ability to work rotating shifts
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Sofitel Al Hamra Beach ResortRas Al Khaimah
SponsorWake up to a shortlist, not a search results page.
NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
Get your daily matchesReservations Shift LeaderSofitel Al Hamra Beach Resort · 3 free applies a month