Resort Services Agent
Marriott International · Ras Al Khaimah
On-site · Ras Al KhaimahFull TimeCustomer Service
Posted 1 day ago1d agoApply link checked 2 hours ago
Why we think you can apply
- Employer country
- United Arab Emirates · Ras Al Khaimah
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- Ras Al Khaimah · on-site
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 1 day ago · apply link checked 2 hours ago
About the role
Responsibilities
- Process all reservation requests, changes, and cancellations via phone, fax, or mail
- Identify guest needs and determine appropriate room types and rates
- Explain guarantee, special rate, and cancellation policies to callers
- Document special requests and answer questions regarding property facilities
- Utilize sales techniques to maximize revenue
- Input and manage data within the reservation system
- Follow proper escalation procedures for guest concerns
- Maintain professional appearance and adhere to company policies and confidentiality standards
Requirements
- High school diploma or G.E.D. equivalent
- Ability to communicate using clear and professional language
- Ability to move, lift, or carry objects weighing up to 10 pounds
About the Company
The Ritz-Carlton is a global leader in luxury hospitality, dedicated to creating exceptional experiences through the "Gold Standards" of service. As part of Marriott International, we empower our Ladies and Gentlemen to be creative, thoughtful, and compassionate in delivering excellence.
What we look for
- High school diploma or G.E.D. equivalent
- Professional communication skills
- Ability to lift up to 10 lbs
Hospitality
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Marriott InternationalRas Al Khaimah
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