Retail Partnerships Lead - UAE Nationals Only

Responsibilities

• Lead and mentor a team of loyalty program specialists to meet divisional goals
• Develop and execute strategic non-air redemption and non-financial accrual development
• Expand and leverage the Etihad Guest non-air redemption portfolio including Reward Shop & Etihad GuestPay
• Identify, negotiate, and manage strategic partnerships with retail, travel, and lifestyle brands
• Collaborate across departments including marketing, operations, and IT to ensure loyalty program integration
• Monitor and evaluate partnership performance to ensure alignment with commercial objectives
• Build a network of global and regional lifestyle brands to enhance the loyalty ecosystem

Requirements

• Bachelor's degree in Marketing, Business Administration, or a related field
• Minimum 7 years in loyalty program management, customer engagement, or strategic partnerships
• Full understanding of retail, travel, and lifestyle sectors and their integration into loyalty programs
• Proficiency in CRM platforms, data analytics tools, and loyalty software
• Strong negotiation and relationship management experience
• Excellent written and oral communication and collaboration skills
• Experience managing external partners and stakeholders
• Proficient in Microsoft Office Suite

About the Company

Etihad Airways is the UAE's national airline, shaping the future of global aviation from its hub in Abu Dhabi. The company is driving its "Journey 2030" ambition to double its fleet, expand its network, and grow its people for a new era of excellence.