Retention Team Lead

About the Company

Bayut & dubizzle are iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience as part of the Dubizzle Group.

Responsibilities

• Develop operational plans to lead the retention team to achieve monthly retention targets
• Monitor seller churn trends and retention performance, identifying root causes and recommending corrective action
• Provide coaching and training on retention techniques, objection handling, and value propositions
• Organize workflow, lead/call allocation, and work schedules across the retention team
• Communicate effectively with upper management and team members to meet company goals
• Handle employee complaints, inquiries, and performance evaluations

Requirements

• University Graduate
• 2-3 years of experience in a call center or sales environment (retention or collections preferred)
• 1-2 years of team management experience
• Understanding of call center operations, workflows, and performance metrics
• Familiarity with CRM and reporting tools
• Excellent written and verbal communication skills in Arabic and English
• Strong coaching and people-development skills
• Ability to work 6 days a week

Benefits

• Competitive Tax-free Salary
• Comprehensive Health Insurance
• Annual Air Ticket Allowance
• Employee discounts at multiple vendors across the Emirates
• Rewards & Recognitions
• Learning & Development opportunities