Royal Service Agent

Responsibilities

• Process all incoming and outgoing calls accurately and courteously
• Ensure smooth internal telecommunication as per Sofitel Standards
• Accurately record and control wake-up calls
• Assist guests with international calls and directory queries
• Call guests by name whenever possible
• Page staff members when requested
• Abide by principles of guest privacy
• Handle guest requests promptly and report complaints to the Telephone Supervisor
• Bill call costs
• Maintain detailed knowledge of the Hotel's fire, life and safety system
• Adhere to OH&S policies and procedures

Requirements

• Secondary Education or relevant qualifications in Hotel Management
• Minimum 1 year relevant experience preferably in a four or five star hotel
• Strong written and verbal communication skills in English
• Ability to work in a multi-cultural environment
• Ability to focus attention on guest needs, remaining calm and courteous at all times

About the Company

Sofitel Dubai the Obelisk is Sofitel's largest property in the Middle East, featuring 594 luxury guestrooms and a variety of trendy restaurants and bars in the heart of Dubai. Part of the Wafi Mall extension, the hotel infuses the brand's essence with a balance of modernism and ancient Egypt.