Salesforce Administrator
Veta Virtual
WorldwideFully remoteFull TimeMid LevelInformation Technology
No salary statedPosted 8 days ago1w agoApply link checked 2 hours ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 8 days ago · apply link checked 2 hours ago
About the role
Responsibilities
- Manage day-to-day Salesforce Service Cloud configuration including objects, fields, page layouts, flows, validation rules, and permissions
- Troubleshoot user issues and handle routine maintenance and data hygiene
- Support integrations between Salesforce and other support tools
- Own the roadmap for telephony and contact center platforms including CTI integration, call routing, and IVR
- Manage vendor relationships and coordinate telephony rollouts
- Build and maintain dashboards on support performance such as volume, response times, resolution rates, and CSAT
- Identify trends and flag operational issues surfaced by data
Requirements
- 2+ years of hands-on Salesforce administration experience with Service Cloud preference
- Experience with contact center or telephony platforms like Amazon Connect, Five9, Twilio Flex, NICE, or Genesys
- Proficiency in building reports and dashboards in Salesforce or BI tools
- Strong cross-functional communication skills
- Highly detail-oriented with ability to manage multiple workstreams
- Based in Latin America (LATAM) or Europe
Preferred Qualifications
- Salesforce Administrator certification
- Fintech or regulated industry experience
- Contact center migration experience
- Basic crypto/blockchain knowledge
Benefits
- Competitive salary in USD paid monthly
- Performance-based incentives
- 15+ paid vacation days per year plus U.S. federal holidays
- 100% remote work environment
- Fast-paced, high-growth fintech and cryptocurrency industry exposure
What we look for
- 2+ years Salesforce administration experience
- Service Cloud experience preferred
- Experience with contact center or telephony platforms
- Ability to build Salesforce reports and dashboards
- Based in LATAM or Europe
SalesforceService CloudFintech
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Veta Virtual
SponsorWake up to a shortlist, not a search results page.
NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
Get your daily matchesSalesforce AdministratorVeta Virtual · 3 free applies a month