Salesforce Business Architect

About the Company

At Horizontal Digital, we hold ourselves to one key belief: You’re only as good as your worst customer experience. We are a digital consultancy that fuses strategy, data, design, and technology to create intuitive and empathetic experiences for Fortune 500 companies.

Responsibilities

• Lead structured discovery and stakeholder workshops to define business objectives and transformation opportunities.
• Translate business intent into capability models, BPMN process architectures, epics, and user stories.
• Advise on optimal use of Salesforce OOTB capabilities versus customization.
• Partner with Technical Architects to translate requirements into multi-cloud solutions.
• Develop capability roadmaps, transformation blueprints, and prioritization frameworks.
• Support pre-sales, solution shaping, and proposal development.
• Mentor Business Analysts and Functional Consultants on business architecture and process modelling.

Requirements

• 8+ years of experience as a Business Architect, Functional Lead, or Senior Consultant in Salesforce or digital transformation.
• Strong client-facing experience leading workshops and stakeholder alignment.
• Expertise in business process modelling (BPMN) and requirements engineering.
• Solid understanding of Salesforce platform capabilities and design trade-offs.
• Experience across core Salesforce clouds (Sales, Service, Experience).
• Proven delivery of functional artifacts like process maps and solution blueprints.

Preferred Qualifications

• Salesforce consultant certificates (Sales, Service, Experience, Commerce, or Revenue).

Benefits

• 22 working days holiday
• Comprehensive medical insurance plan for employee, spouse, and children
• Visa for employee, spouse, and children
• Flexible office times and working from home twice per week
• Remote working from a place of your choice for 2 weeks a year
• Free snacks and drinks in the office