SAM Pro/SaaS License Management Specialist

Responsibilities

• Normalize and rationalize 18K+ software models, distinguishing applications from IT components
• Manage software entitlements, identify unused licenses, and drive license reclamation and cost savings
• Configure ServiceNow SaaS License Management and determine which SaaS applications should be tracked
• Build web gateway, SSO, and expense-data integrations to feed usage data into SaaS License Management
• Develop scheduled data feeds to the portfolio platform, replacing manual REST-based data pulls
• Implement application attributes such as criticality, purpose, and data classification
• Configure owner attestation and promotion workflows
• Build and maintain CMDB Health dashboards and reporting
• Partner with stakeholders to improve software governance, data quality, and license optimization

Requirements

• Hands-on experience with ServiceNow SAM Pro / Software Asset Management and SaaS License Management
• Experience with software model normalization, entitlements, license reclamation, and SaaS application tracking
• ServiceNow platform development and integration experience
• Strong knowledge of IntegrationHub, REST/Table API, and Flow Designer
• Experience building integrations and scheduled data feeds
• CIS-SAM certification preferred/strongly desired
• CSA (Certified System Administrator) certification preferred