Senior Account Manager

Responsibilities

• Build and maintain long-term relationships with key clients across Dubai and the Northern Emirates, acting as a trusted advisor and business partner
• Drive business growth by identifying and developing new accounts, nurturing existing relationships, and expanding CNS's footprint across assigned sectors
• Develop and maintain a clear account plan for each major client, aligned with annual sales targets and CNS's solution portfolio
• Create and manage a structured sales pipeline, ensuring accurate revenue forecasting and timely opportunity tracking
• Identify upcoming projects and budget cycles within key accounts to proactively position CNS solutions
• Monitor regional market dynamics and competitor activity to inform sales strategies and differentiate CNS offerings
• Propose tailored, value-driven technical and commercial solutions across CNS's full portfolio of IT services and solutions
• Collaborate with pre-sales, principals, and solution architects to deliver compelling proposals, presentations, and demonstrations
• Lead contract negotiations to closure, ensuring profitability, compliance, and customer alignment
• Ensure high levels of customer satisfaction by maintaining frequent engagement, understanding evolving needs, and resolving issues proactively
• Serve as a key escalation point, collaborating with delivery, project management, and support teams to resolve client challenges
• Work closely with PMO, finance, collections, and contract teams to support smooth project execution and timely billing
• Maintain up-to-date client and opportunity data in CRM platforms (e.g., Salesforce, HubSpot)
• Prepare regular status reports and pipeline updates for senior sales management

Requirements

• Bachelor's degree in business administration, Marketing, or related field
• 7+ years in account management, client relations, or sales, in Oil & Gas & Defense
• Master's Degree (MBA or related field) (Desired)
• 10+ years with a proven track record in managing key accounts or enterprise clients (Desired)
• Strong relationship with customers
• Demonstrated achievement of high quota
• Opportunity Qualification
• Proposal Development
• Closing
• Account Planning and Alignment
• Customer Relationship Management