Senior Account Risk Manager

Responsibilities

• Own and drive resolution of high-risk customer accounts
• Facilitate a regular global risk review cadence across all regions
• Serve as the central point of coordination and escalation for significant risks
• Maintain accurate risk account records including exposure and mitigation plans
• Monitor and report on risks impacting ARR, renewals, collections, and churn
• Develop executive dashboards and management reporting
• Drive accountability across stakeholders to ensure timely closure of critical issues
• Partner with Sales, Customer Success, Finance, Legal, and Product teams
• Lead automation initiatives to streamline risk tracking processes

Requirements

• Significant experience in the software industry (finance, risk management, or customer success operations)
• Strong understanding of software business models including ARR and renewals
• Proven ability to drive complex account resolutions and influence senior stakeholders
• Excellent executive communication and presentation skills
• Strong analytical capabilities to assess financial and commercial risks
• Highly tech-savvy with experience in process automation and workflow optimization
• Strong project management and organization skills
• Persistent, resilient, and results-driven mindset
• Experience operating in a global matrix environment

About the Company

IFS is a $1.5b revenue company with 7000+ employees globally, providing leading AI-driven enterprise software solutions to help customers at the Moment of Service™.