Senior Associate - Loyalty Operations
Chalhoub Group
UAE remoteHybridFull TimeSeniorRetail
Posted 4 days ago4d agoApply link checked 12 hours ago
Why we think you can apply
- Employer country
- United Arab Emirates
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- The UAE · office and home
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 4 days ago · apply link checked 12 hours ago
About the role
Responsibilities
- Configure campaigns accurately in the Loyalty Management System (LMS)
- Execute end-to-end campaign testing including eligibility and rewards
- Coordinate complex builds with vendors and platform partners
- Manage escalated member cases involving account access and redemptions
- Support UAT and end-to-end validation for new features and integrations
- Support the onboarding of new sponsors and partners
- Maintain operational trackers and prepare regular reports
- Maintain SOPs, playbooks, and FAQs
Requirements
- 3-4 years of experience in loyalty, CRM, campaign operations, or retail operations
- Strong working knowledge of Microsoft Excel
- Experience with loyalty/CRM platforms and ticketing tools preferred
- Experience with UAT and system validation
About the Company
Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for over seven decades, managing a portfolio of owned and distributed luxury brands across fashion, beauty, and jewellery.
What we look for
- 3-4 years experience in loyalty, CRM, or campaign operations
- Strong Microsoft Excel skills
- Exposure to loyalty/CRM platforms
- Experience with ticketing tools and UAT
CRMExcel
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Chalhoub Group
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