Senior CMDB/ITOM Architect

Responsibilities

• Design and govern the CSDM target model across Business Applications, Application Services, Software Models, and Entitlements
• Define rules for software model-to-business application promotion, data ownership, normalization, and duplicate record management
• Lead ServiceNow Discovery coverage and identify opportunities to improve CMDB completeness and accuracy
• Lead Service Mapping and dependency mapping, particularly for application retirement and modernization initiatives
• Define the data contract and integration model between ServiceNow and the portfolio management platform
• Develop CMDB/ITOM governance standards and collaborate with Enterprise Architecture, Infrastructure, Application, and Security teams
• Support the transition away from an external Enterprise Architecture (EA) tool and establish ServiceNow as the trusted source for application/service data

Requirements

• Strong experience as a CMDB Architect, ITOM Architect, or ServiceNow Architect
• Strong hands-on knowledge of ServiceNow CMDB, CSDM, Discovery, and Service Mapping
• Experience with CMDB data quality, reconciliation, normalization, and duplicate management
• Experience with application lifecycle, dependency mapping, and enterprise integrations
• Strong communication and stakeholder management skills

Preferred Qualifications

• CIS – Discovery
• CIS – Service Mapping
• CIS – Data Foundations
• ServiceNow CSA is a plus