Senior Compliance & QA Specialist

About the Company

Spark is building healthcare tech for a system that desperately needs it. We are the fastest-growing Medicare platform in the country, combining AI, an industry-leading CRM, and client services to transform how 10,000+ brokers acquire, enroll, and support clients in their local communities.

Responsibilities

• Lead the design and evolution of Spark's risk-based monitoring framework for downline agencies
• Partner with call quality and case management functions to incorporate QA findings into agency risk tiers
• Analyze monitoring data to identify systemic or emerging agency-level risks
• Own the development of carrier-facing compliance reports and executive-level dashboards
• Serve as a key point of contact for carrier partners on monitoring-related reporting requests
• Develop, negotiate, and manage Corrective Action Plans (CAPs) and Performance Improvement Plans (PIPs)
• Lead root cause analysis on significant compliance issues and translate findings into remediation plans
• Serve as a subject matter expert on CMS Medicare marketing and agent oversight requirements
• Mentor and advise less experienced compliance specialists

Requirements

• Deep subject matter expertise in CMS regulations governing downline agency oversight
• Experience with CTM Rate and Non-CTM Founded Rate as risk-tiering inputs
• Proven ability to lead and evolve an agency monitoring or risk-tiering program
• Strong analytical skills to translate raw data into program strategy insights
• Excellent coaching and mentoring skills
• Proficiency with Google Workspace and compliance workflow or case management software

Benefits

• Equity compensation
• Health care, including dental and vision
• 401k
• Paid Time Off
• Monthly Remote Work Stipend
• Paid Parental Leave
• 11 paid holidays
• 2 week sabbatical at 5 years of employment