Senior Customer Success Manager
MongoDB · Dubai
UAE remoteHybridFull TimeSeniorInformation Technology
Posted 22 minutes agojust nowApply link checked 22 minutes ago
Why we think you can apply
- Employer country
- United Arab Emirates · Dubai
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- Dubai · office and home
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 22 minutes ago · apply link checked 22 minutes ago
About the role
Responsibilities
- Act as strategic advisor on MongoDB best practices and technology strategy
- Own customer health and revenue realization across a defined portfolio of accounts
- Proactively identify and mitigate technical risks with custom remediation plans
- De-escalate critical customer issues and lead executive business reviews
- Feed customer signals back to Product, Professional Services and Leadership
- Build account plans to drive growth and forecast churn and expansion
- Help interview, onboard and mentor new Customer Success team members
Requirements
- 7+ years in Customer Success, Technical Account Management or similar customer-centric role
- 4+ years accountable for customer health and revenue for Forbes Global 2000 accounts
- Technical aptitude for databases, cloud and infrastructure
- Fluent Arabic and English
- Autonomous, entrepreneurial and collaborative working style
Preferred Qualifications
- Continuing technical education such as MongoDB DBA track or hyperscaler certifications
- Prior exposure to database, cloud or infrastructure technology
About the Company
MongoDB provides a unified, globally distributed data platform used by over 67,000 customers, including about 75% of the Fortune 100.
What we look for
- 7+ years in Customer Success, Technical Account Management or similar customer-centric role
- 4+ years accountable for customer health and revenue for Forbes Global 2000 accounts
- Technical aptitude for databases, cloud and infrastructure
- Fluent Arabic and English
- Autonomous, entrepreneurial and collaborative working style
- Continuing technical education such as MongoDB DBA track or hyperscaler certifications
- Prior exposure to database, cloud or infrastructure technology
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MongoDBDubai
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