Senior Customer Success Manager

Recharge

Completely RemoteFull TimeSeniorCustomer Service
Posted Today

Job description

Responsibilities

  • Serve as the primary strategic partner for a portfolio of Recharge's largest and most complex merchants
  • Own and lead renewal strategy by demonstrating platform ROI
  • Advise merchants on strategic use of new and existing features
  • Act as a product expert to optimize the subscriber journey
  • Champion merchant needs across internal teams
  • Resolve issues with urgency and accountability
  • Facilitate QBRs and EBRs to surface key results and growth levers
  • Maintain deep understanding of portfolio metrics and stakeholder updates

Requirements

  • 3-5 years of experience managing Mid-Market or Enterprise SaaS accounts
  • Experience managing accounts within e-commerce
  • Excellent relationship management, communication, and negotiation skills
  • Strategic thinking and ability to translate goals into actionable plans
  • Highly proficient with MS Excel and CSV
  • Bachelor's degree or equivalent experience desired

Benefits

  • Medical, dental, and vision plans
  • Retirement plan with employer contribution
  • Flexible Time Off
  • Paid Parental Leave
  • Monthly Remote Life and Merchant stipends

Skills & tools

SAASE-commerce

What the team is looking for

Use this list as a quick fit check before you apply.

  1. 013-5 years Mid-Market or Enterprise SaaS account management
  2. 02Experience with e-commerce accounts
  3. 03Consultative mindset
  4. 04Strong relationship management skills
  5. 05Proficiency in MS Excel and CSV
  6. 06Bachelor's degree or equivalent experience
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