Senior Customer Success Manager
Recharge
WorldwideFully remoteFull TimeSeniorCustomer Service
USD 105,000–135,000 a yearPosted 8 days ago1w agoApply link checked 3 hours ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 8 days ago · apply link checked 3 hours ago
About the role
Responsibilities
- Serve as the primary strategic partner for a portfolio of Recharge's largest and most complex merchants
- Own and lead renewal strategy by demonstrating platform ROI
- Advise merchants on strategic use of new and existing features
- Act as a product expert to optimize the subscriber journey
- Champion merchant needs across internal teams
- Resolve issues with urgency and accountability
- Facilitate QBRs and EBRs to surface key results and growth levers
- Maintain deep understanding of portfolio metrics and stakeholder updates
Requirements
- 3-5 years of experience managing Mid-Market or Enterprise SaaS accounts
- Experience managing accounts within e-commerce
- Excellent relationship management, communication, and negotiation skills
- Strategic thinking and ability to translate goals into actionable plans
- Highly proficient with MS Excel and CSV
- Bachelor's degree or equivalent experience desired
Benefits
- Medical, dental, and vision plans
- Retirement plan with employer contribution
- Flexible Time Off
- Paid Parental Leave
- Monthly Remote Life and Merchant stipends
What we look for
- 3-5 years Mid-Market or Enterprise SaaS account management
- Experience with e-commerce accounts
- Consultative mindset
- Strong relationship management skills
- Proficiency in MS Excel and CSV
- Bachelor's degree or equivalent experience
SAASE-commerce
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NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
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