Senior Customer Success Manager (UAE)

Responsibilities

• Serve as the primary post-sales point of contact for customers in the MEA region
• Drive successful onboarding, implementation, and adoption of Dragos solutions
• Partner with customers to define success criteria and help them achieve measurable outcomes
• Conduct regular business reviews to assess value realization and identify expansion opportunities
• Act as the voice of the customer internally by relaying feedback to Product, Engineering, and Sales teams
• Manage renewals and support customer retention efforts
• Collaborate with Sales, Professional Services, and Support to ensure a seamless customer experience
• Monitor and manage customer health metrics, identifying risks early and taking action to ensure account stability and satisfaction
• Proactive management and escalation of issues, including the development and execution of at-risk account recovery plans
• Travel as needed across the region to build strong relationships and drive customer engagement (up to 30%)

Requirements

• 5+ years of experience in Customer Success, Account Management, or similar roles in cybersecurity, enterprise SaaS, or industrial sectors
• Familiarity with industrial control systems (ICS), OT security, or critical infrastructure environments is strongly preferred
• Proven ability to manage complex customer relationships and influence key stakeholders
• Experience working with MEA clients and understanding regional business practices and cultures
• Excellent communication, presentation, and relationship-building skills
• Comfortable working independently and across time zones in a remote-first environment
• Multilingual candidates, particularly those speaking Arabic, English and French, are highly preferred

About the Company

Dragos is the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services to protect critical infrastructure systems worldwide.