Senior Director, People Operations

Responsibilities

• Lead, coach, and develop People Team managers, creating clear decision rights and accountability
• Serve as senior People advisor to the Chief People Officer and ELT on workforce insights and priorities
• Own multi-year People Operations strategy, operating model, and performance measures
• Set service standards, escalation paths, and metrics to ensure consistent, compliant support
• Own enterprise talent and performance practices including succession planning, talent reviews, and leadership development
• Oversee complex employee relations, investigations, accommodations, and change management
• Direct People Operations and Systems delivery across the employee lifecycle, including HRIS and data integrity
• Serve as executive escalation point for the highest-risk employee relations matters
• Monitor employment requirements and workforce risk, ensuring timely remediation of gaps
• Build scalable People Operations infrastructure, dashboards, and audit practices

Requirements

• Bachelor's degree in HR, Business Administration, Organizational Development, or related field
• 10+ years of progressive HR, People Operations, or HR Business Partner leadership experience
• 3+ years managing managers or leading a People Operations function
• Working knowledge of employee relations, performance management, leaves, wage and hour, and employment law
• Proven experience influencing senior leaders with workforce insights
• Demonstrated ability to lead change initiatives and drive accountability

Preferred Qualifications

• Master's degree
• Experience supporting multi-site, field-based, clinical, or healthcare employee populations
• Experience leading HRIS, People systems, shared services, or operational reporting

About the Company

• Spring Fertility is a mission-driven fertility group of physicians and scientists focused on patient-centric, individualized care.