Senior Ecommerce Manager, Post-Purchase

Responsibilities

• Own the performance and engagement of customers after they purchase a Grüns product, including our cancellation flows, order management, loyalty, and referral experiences.
• Build new post-purchase features end to end, from customer research and UX design through launch, partnering closely with the Retention team, Engineering, and Data on what needs to be built.
• Own analytics reporting on engagement and features, identifying leading indicators of feature usage and how they tie to retention.
• Own our upsell, cross-sell, and retention metrics, with a strong focus on price modeling, price positioning, and testing.
• Help members discover and build their own custom Grüns nutrition pack across our product lineup.

Requirements

• 3-7 years of product management, Ecom, or retention-focused work, preferably at a DTC company or a company that delivers digital experiences as part of its core service.
• Proficient with Claude Code and Claude Design (or similar AI-assisted workflows) across ideation, design, copy, and build.
• Deep experience with analytics and retention reporting (e.g. GA4, Heap, or a retention/cohort platform).
• Comfortable partnering with engineers on what needs to be built, whether that's APIs, backends, or queues.
• Deep knowledge of customer research and UX design methods.
• Experience with price modeling, price positioning, and a pricing/testing platform (e.g. Intelligems).

About the Company

Grüns provides comprehensive nutrition through delicious and convenient gummies. We are dedicated to bringing real nutrition to you through our gummies, formulated from 60 nutrient-dense and whole-food ingredients.

Benefits

• Generous PTO
• Comprehensive benefits coverage for you and your family
• Free Grüns products
• Perks centered around health and well-being