Senior Internal Control Officer

Responsibilities

• Support the Director of Business Control & Governance in managing a robust risk and governance framework
• Track monthly MER, follow up for closure, and handle reporting
• Manage incentive and broker payouts according to approved plans and contracts
• Conduct regular visits to vendor offices to audit calling activities, records, and clean desk policy adherence
• Coordinate remediation and closure of CRS, Fatca, EID, and KYC Compliance Exit cases
• Review customer requests and complaints for exceptional cases and obtain necessary approvals
• Maintain and update SOP, SLA, and OPM documents
• Report potential frauds to Fraud & Investigation (F&I) and conduct broker client verification calls
• Perform RCSA sample tests, report exceptions, and raise incidents for ORE
• Review CASA for KYC quality and ensure system updates
• Support the business for audit readiness and ensure timely closure of audit items, RAR, and QA issues
• Train new hires to ensure workflow continuity

Requirements

• Must be a UAE National
• Experience in internal control, risk management, or governance within a banking environment
• Proficiency in KYC, AML, and compliance standards
• Ability to conduct audits and sample testing
• Strong coordination skills for managing vendor and business relationships