Senior Manager Commercial Operations

Responsibilities

• Strategic Leadership and Oversight: Provide direction and governance for Invoicing and Account Management functions, setting KPIs, managing talent development, and championing continuous improvement.
• Invoicing Management: Oversee end-to-end invoicing processes ensuring compliance, accuracy, and timely billing; manage escalated disputes and maintain data integrity.
• Account Management Oversight: Lead Key Account functions focusing on performance, profitability, retention, and customer satisfaction; support resolution of complex customer challenges.
• Stakeholder Engagement: Serve as primary interface with senior internal and external stakeholders, participating in cross-functional collaboration to align commercial operations.
• Financial Reporting: Monitor and report key financial and operational metrics, identify risks and opportunities, and ensure compliance with financial controls and audit requirements.

Requirements

• Bachelor's degree in Business Administration, Economics, or a related discipline
• Master's degree (MBA or equivalent) preferred
• Minimum 10 years' experience in commercial operations or account management, ideally within the Aviation or Aero Engine MRO sector
• 5 years of progressive leadership managing multifunctional teams
• Expertise in overseeing invoicing and key account management in complex technical environments
• Familiarity with V2500, Trent700, LEAP, and GEnx engine platforms considered advantageous

About the Company

Sanad Aerotech is a leading global aircraft Engine MRO provider with revenues exceeding $2 billion.