Senior Manager - Service Design
Dubai Airports · Dubai
On-site · DubaiFull TimeManager, DirectorMarketing & Advertising
No salary statedPosted 8 hours ago8h agoApply link checked 43 minutes ago
Why we think you can apply
- Employer country
- United Arab Emirates · Dubai
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- Dubai · on-site
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 8 hours ago · apply link checked 43 minutes ago
About the role
Responsibilities
- Evaluate enterprise-wide challenges, operational changes, and strategic priorities to assess long-term impact on service delivery
- Direct the discovery of customer needs and pain points through advanced research methodologies
- Lead strategic collaboration with internal and external stakeholders to design user-centric, end-to-end workflows and operating models
- Oversee the development of high-impact project proposals translating service design insights into research-backed recommendations
- Partner with the Head of Service Design to shape the evolution of data and information presentation strategies
Requirements
- Bachelor's Degree in Service Design or a related specialty
- 7–10 years of relevant experience in designing services
- 10–12 years of overall professional experience
- Knowledge of service design strategy, research, prototyping, and implementation
- Extensive experience with Adobe Creative Suite and related design software
- Strong ability in creating and visualizing journey maps, service ideation, interaction, and specification
About the Company
Dubai Airports is a fast-moving and fast-growing business dedicated to delivering great airport experiences 24 hours a day, connecting the world through advanced and innovative service.
What we look for
- Bachelor's Degree in Service Design or related specialty
- 7-10 years of service design experience
- 10-12 years of overall experience
- Adobe Creative Suite proficiency
- Journey mapping and service ideation skills
Service designAdobe Creative SuiteJourney Mapping
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