Senior Manager

Responsibilities

• Lead end-to-end operations across MENA, ensuring SLA adherence, KPI performance, and compliance with TerraPay's SOPs
• Analyze transaction flows, identify anomalies, and ensure timely resolution of operational risks
• Act as the escalation point for critical incidents, ensuring swift resolution and minimal business disruption
• Drive operational performance across payout corridors, strengthening partner engagement and delivery
• Coordinate with Technology, Compliance, Treasury, Product, and Finance teams to ensure seamless operations
• Manage and govern regional operations teams, ensuring accountability, capacity planning, and performance management
• Provide operational reporting, insights, and visibility to senior management
• Ensure operational resilience and timely risk mitigation across the region
• Support senior management with data-driven insights for strategic decision-making
• Lead operational efforts across domestic and international banking partners, especially in the Levant and North Africa
• Champion process improvement and automation to enhance efficiency and scalability

Requirements

• 10+ years of experience in payments, fintech, or cross-border remittance operations
• Proven track record in transaction processing, partner management, incident management, and operational governance
• Strong team leadership experience in dynamic, shift-based environments
• Excellent communication skills in English; Arabic or French proficiency is an advantage
• Strong analytical skills with ability to interpret MIS reports and provide actionable insights

About the Company

TerraPay is a global payments network that facilitates cross-border transactions and money transfers through a strategic network of local and international partners. The role is critical to ensuring business continuity, operational governance, and safeguarding TerraPay's reputation in the MENA region.