Senior Rehab & Retention Specialist

Responsibilities

• Greet, welcome and direct visitors, ensuring a positive first impression
• Screen rehab requests, verifying customer DSR above 50% (30% for pensions) and update Rehab Master sheet
• Manage Rehab & Retention emails, responding or forwarding to appropriate staff
• Answer and forward incoming calls and inquiries, providing basic information
• Receive, sort and distribute daily mail, deliveries and couriers
• Maintain up-to-date knowledge of ADIB products, policies and procedures
• Provide general administrative support to ADIB Management
• Assist customers with inquiries about services and procedures
• Maintain accurate visitor logs, mail distribution and records
• Assist in coordinating unit events and meetings
• Identify and suggest process improvements

Requirements

• Proven experience in front office and receptionist duties
• Skilled in Microsoft Office suite
• Professional appearance
• Strong written and verbal communication in Arabic and English
• Resourceful and proactive problem-solving
• Ability to organize, multitask, prioritize and work under pressure
• In-depth understanding of ADIB Retail Banking credit products
• Comprehensive knowledge of Retail Credit and Operational Policies
• Good knowledge of UAE banking practices, regulations and risks

About the Company

• ADIB is an Abu Dhabi-based Islamic bank.