Senior Service Sales Support Engineer

Responsibilities

• Map customer needs and support sales strategy with the Head of Service Sales Support
• Translate customer requests into accurate quotations
• Deliver commercially and technically sound calculations
• Track quotations and follow up
• Plan resources to meet demanding timelines
• Prepare order confirmations and purchase orders, and follow through shipment
• Support branch offices and distributors in the region
• Report to the Service Sales Service Manager on regional activities
• Coordinate with customers, suppliers, subcontractors, and internal teams
• Organize project meetings when required
• Share knowledge and support team development
• Drive standardization and stay updated on industry developments
• Ensure specifications and pricing are obtained from stakeholders
• Apply new technologies to strengthen offerings and differentiation
• Support Area Managers and Service Sales Engineers in regions with limited expertise
• Contribute to efficiency, sustainability, and innovation
• Manage supplier communication and price negotiations

Requirements

• Bachelor's degree in Mechanical or Industrial Refrigeration Engineering
• 07–10 years of sales experience in the Middle East
• Strong knowledge of relevant standards and guidelines such as EN 378, PED, and PGS13, including country-specific requirements
• Excellent command of English, both verbal and written
• Arabic, German, and French are an advantage

About the Company

GRADE is a leading provider of industrial heating and refrigeration systems, delivering advanced solutions that drive efficiency, safety, and sustainability. As a joint venture between GEA and Taha Investment Group (TIG), GRADE combines global expertise with local insights to drive innovation and quality.