Senior Solution Architect

Responsibilities

• Lead scoping and discovery sessions with sales and client teams to understand business requirements
• Architect solutions that meet client needs, offering best practice recommendations and on-the-fly suggestions
• Create accurate Statements of Work (SOW) including deliverables, schedules, tasks, and pricing
• Partner with product, implementation, and sales teams to improve SOW processes and identify product gaps
• Translate client requirements to internal stakeholders to ensure alignment with product offerings
• Help build department methodology and tools to improve quality and efficiency

Requirements

• 3-5 years of experience in Professional Services or Consulting, or 5 years of IT project management in a SaaS business
• Experience with CX, CCaaS, and/or UCaaS solutions
• Familiarity with creating and managing Web Services (REST/SOAP/WSDL)
• Proven track record of managing and delivering IT projects for enterprise companies
• Strong verbal and written communication skills
• Experience with Salesforce and other CRM platforms preferred

Benefits

• Medical, Dental, Vision, Life and Disability Insurance
• 401(k) plan
• Uncapped paid time off for exempt employees
• 14 paid holidays each year

About the Company

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world's most admired brands interact with their customers through AI-first solutions.