Senior Solution Consultant

Responsibilities

• Lead strategic implementations of CXA and CCaaS solutions with new and existing customers
• Provide guidance and hands-on support to internal teams, external partners, and customers during implementation
• Drive post-implementation success and customer adoption through strategic guidance and best practices
• Collaborate with internal teams like Product and Support to address feature requests and resolve issues
• Contribute to the development of CXA specific templates, playbooks, and best practices
• Act as a trusted advisor to stakeholders and executives

Requirements

• Bachelor's degree in a technical field or significant professional experience in a technical role
• 3+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment
• Strong programming skills in JavaScript, Python, or TypeScript
• Demonstrated experience working with REST APIs, webhooks, and SDKs to build integrations
• Working knowledge around foundation models, RAG, LLM orchestration, and AI toolchains
• A true consultative approach and ability to communicate technical concepts to people of all backgrounds
• Fluency in written and spoken English

Preferred Qualifications

• Fluency in written and spoken Portuguese, Spanish, French, or German
• Basic knowledge of building or optimizing conversational agents, chatbots, or virtual assistants
• Familiarity with CRM systems like Salesforce or Zendesk
• Experience with diagram flowchart software such as Visio or Lucid Chart

About the Company

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world's most admired brands interact with their customers through AI. Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center.