Senior Strategic Accounts Manager

About the Company

Garner's mission is to transform the healthcare economy, delivering high-quality and affordable care for all. We are fundamentally reimagining how healthcare works in the U.S. by partnering with employers to redesign healthcare benefits using clear incentives and powerful, data-driven insights.

Responsibilities

• Own the process to retain and upsell Garner's small group employer clients (25 - 250 lives)
• Collaborate with the Client Success Manager to ensure clients receive an excellent experience and achieve expected results
• Serve as the client's trusted strategic partner on plan design, bending cost trends, and driving plan performance
• Establish and manage key strategic broker and client relationships
• Monitor overall client health, anticipate strategic needs, and execute proactive plans to address key account risks
• Partner with finance, product, data, and technology teams to deliver reports demonstrating Garner's value and ROI
• Drive improved Net Revenue Retention and other KPIs for your book of business

Requirements

• 4+ years of experience in a commercially-oriented consultant/broker, account management, or sales role in the employee benefits space
• Deep knowledge of fully insured and small group self-funded health plan design and benefits
• Proven results of achieving retention and upsell targets
• Ability to work in an ambiguous, rapidly evolving, and fast-paced startup environment
• Excellent communication, presentation, and articulation skills
• Demonstrated ability to solve problems in ambiguous strategic situations

Benefits

• Base salary plus commission
• Bonus-eligible
• Equity incentive
• Flexible PTO
• Medical/Dental/Vision plan options
• 401(k) with company match
• Flexible spending accounts
• Teladoc Health