Senior Support Engineer I
Cleo
WorldwideFully remoteFull TimeSeniorInformation Technology
USD 70,000–80,000 a yearPosted 4 hours ago4h agoApply link checked 3 hours ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 4 hours ago · apply link checked 3 hours ago
About the role
Responsibilities
- Serve as incident commander for P1/P2 incidents and drive timely resolution
- Lead advanced troubleshooting and root cause analysis across EDI, API, and SFTP environments
- Monitor support workloads and intervene when tickets stall or risk SLA breaches
- Lead backlog reviews and action plans for aging or complex cases
- Mentor engineers on troubleshooting, incident management, and best practices
- Identify automation and AI opportunities to improve efficiency and reliability
- Track operational metrics such as MTTR, recurrence, and backlog aging
Requirements
- 9+ years of relevant experience with EDI technologies and enterprise integrations
- Bachelor's degree or equivalent relevant professional experience
- Deep knowledge of EDI mapping and standards including ANSI X12 and EDIFACT
- Experience transforming data across EDI, XML, flat-file, and spreadsheet formats
- Strong knowledge of AS2, FTP/FTPS, SFTP, and HTTP/HTTPS protocols
- Proven complex troubleshooting and root cause analysis skills
- Excellent communication and collaboration skills
Preferred Qualifications
- Experience in a B2B or EDI support role
Benefits
- Healthcare, dental, and vision coverage
- Flexible PTO and 401k match
- FSA and HSA options and Employee Assistance Program
- Paid parental leave
- Remote work environment with accelerated growth potential
About the Company
Cleo Communications US, LLC is an equal opportunity employer. The company uses AI tools to assist in parts of its recruitment process.
What we look for
- 9+ years of relevant experience with EDI technologies and enterprise integrations
- Bachelor's degree or equivalent relevant professional experience
- Deep knowledge of EDI mapping and standards including ANSI X12 and EDIFACT
- Experience transforming data across EDI, XML, flat-file, and spreadsheet formats
- Strong knowledge of AS2, FTP/FTPS, SFTP, and HTTP/HTTPS protocols
- Proven complex troubleshooting and root cause analysis skills
- Excellent communication and collaboration skills
- Experience in a B2B or EDI support role
AutomationAPIAITroubleshootingRoot Cause AnalysisXMLFTPEDISFTPANSI X12EDIFACTAS2
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Cleo
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NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
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